noebet Privacy Policy

This Privacy Policy ("Policy") describes how noebet ("we", "us", "our", or "the Platform") collects, processes, stores, and protects personal data provided by or generated in relation to individuals ("you", "the User", "the Player") who visit, register on, or use any service available through the noebet platform at https://noebet.net.

We are committed to handling your personal data in accordance with recognised principles of data protection. By registering a noebet account or continuing to use the platform following any update to this Policy, you acknowledge that you have read and understood the practices described here.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and noebet. If you have questions about this Policy or your data, please contact us at [email protected] or via the 24/7 live chat on the platform.

We may update this Policy from time to time. Where a change is material, we will notify registered players via the contact details held on their account. Your continued use of noebet after notification constitutes acceptance of the revised Policy.

We do not intentionally collect sensitive personal data (such as health data, religious beliefs, or political opinions) and ask that you do not submit such data to noebet. If sensitive data is incidentally contained within a communication you send to our support team, it will be handled with the highest level of care and will not be used for any secondary purpose.

3.1 Directly from You

The majority of personal data we hold is provided directly by you — during the account registration process, when completing identity verification, when contacting customer support, when participating in promotions, or when submitting withdrawal requests. This includes all information you type into forms, fields, or chat interfaces on the noebet platform.

3.2 Automatically as You Use the Platform

When you access noebet via a mobile browser or any other device, we automatically collect certain technical and usage data. This includes your IP address, device identifiers, session activity logs, game interaction records, and information about how you navigate the platform. This data is collected using standard web server logs, session tracking, and first-party analytics tools.

3.3 From Third-Party Payment Providers

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or City Bank, we receive transaction confirmation data from those providers. This is limited to the information necessary to verify, reconcile, and record the transaction. We do not receive your full payment credentials — for example, we do not store your full bKash PIN or full card number.

3.4 From Identity Verification Partners

Where noebet uses third-party services to assist with identity verification or fraud screening, those partners may provide us with verification results or risk-scoring information based on documents or data you have submitted. Such partners are contractually bound to process your data only for the specific purpose of supporting noebet's verification obligations.

4.1 Account Management & Service Delivery

We use your identity, contact, and account data to create and maintain your noebet account, authenticate your login sessions, process deposits and withdrawals, calculate and credit bonuses, apply responsible gaming limits you have set, and provide you with a consistent experience across all features of the platform.

4.2 Identity Verification & Fraud Prevention

We are obligated to verify the identity and age of all players. We use your identity data and verification documents to confirm that you are at least 21 years of age and to establish the source of funds used for deposits where required. We also analyse transaction patterns and usage behaviour to detect and prevent fraudulent activity, money laundering, bonus abuse, and other conduct that breaches our Terms and Conditions.

4.3 Customer Support

Communications data — including live chat transcripts and email correspondence — is used to handle your support requests, resolve disputes, and improve the quality of the support service we provide. Support records are retained for a minimum of 12 months following the closure of each case.

4.4 Legal & Regulatory Compliance

Certain data processing activities are required to meet legal or compliance obligations, including the retention of financial records, the investigation of complaints, and the prevention of financial crime. Where we are required by law to disclose data to regulatory or law enforcement bodies, we will do so in accordance with the applicable legal process.

4.5 Platform Improvement & Analytics

Aggregated and anonymised usage data is used to understand how players interact with noebet, which games and features are most popular, and where technical or user-experience improvements are needed. This analysis does not involve identifying individual players and is used solely to improve the platform for all users.

4.6 Promotional Communications

Where you have opted in to receive promotional communications, we will use your contact data to send you information about noebet bonuses, seasonal promotions, new games, and special offers relevant to Bangladesh players — such as BPL season promotions, Eid offers, or Pohela Boishakh specials. You may withdraw your consent to receive marketing messages at any time by contacting support or using the preference settings in your account.

noebet does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

5.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary transaction data with payment providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. Each of these providers operates under its own privacy framework and is independently responsible for the data it processes on its own systems.

5.2 Game Studio Partners

Games on noebet are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and anonymised player identifier may be passed to the relevant studio's game server to initiate the session. Game studios do not receive your full identity data or payment information.

5.3 Identity Verification & Compliance Services

We may share identity and document data with third-party KYC and anti-fraud service providers for the purpose of verifying your identity and protecting the platform from fraudulent use. All such providers are bound by data processing agreements limiting their use of your data to the contracted purpose.

5.4 Legal Authorities

We may disclose personal data to law enforcement agencies, courts, regulators, or other public authorities where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of noebet, its players, or the public.

5.5 Business Transfers

In the event that noebet undergoes a business restructure, merger, or acquisition, personal data held by noebet may be transferred to the successor entity as part of that transaction. Affected players will be notified in advance and will retain the right to request deletion of their data subject to any applicable legal retention obligations.

We retain your personal data for as long as your noebet account remains active and for such further period as is necessary to fulfil the purposes described in this Policy or to meet our legal obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of the account plus a minimum of 5 years following permanent account closure.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction in accordance with standard financial record-keeping practice.
• Customer support communications: Retained for a minimum of 12 months following the resolution of the relevant case.
• Marketing preference records: Retained until you withdraw consent or for 2 years of account inactivity, whichever is earlier.
• Technical and usage logs: Typically retained in raw form for 90 days, then aggregated and anonymised for analytical purposes.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

noebet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the noebet platform.
• Password hashing using secure one-way algorithms — your plain-text password is never stored.
• Access controls that limit internal access to personal data on a strict need-to-know basis.
• Secure storage of verification documents with restricted access logging.
• Regular security reviews of platform infrastructure and third-party integrations.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to addressing any data security incident promptly and transparently. If you suspect that your account has been compromised, please contact noebet support immediately via live chat.

noebet uses first-party cookies and similar browser storage technologies to support the operation of the platform. These are used for the following purposes:

• Session cookies: To maintain your login state while you are actively using the platform. These are deleted automatically when you close your browser session.
• Preference cookies: To remember settings such as your preferred language or display preferences across sessions.
• Analytics cookies: To collect aggregated data about how users navigate and interact with the platform, helping us identify areas for improvement.
• Security cookies: To support fraud detection and protect your account from unauthorised access attempts.

noebet does not use third-party advertising cookies or cross-site tracking technologies. You may manage or delete cookies through your mobile browser's settings. Please note that disabling certain cookies may affect the functionality of the noebet platform, including your ability to remain logged in.

As a noebet player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to verified requests within 30 days.

9.1 Right of Access

You have the right to request a copy of the personal data noebet holds about you. This includes your account data, transaction history, and any verification documents on file.

9.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor account details such as your email address may be updated directly within your account settings. Changes to identity data (name, date of birth) require supporting documentation.

9.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. Please note that we are legally required to retain certain financial and identity records for a minimum period following account closure, so erasure requests may result in partial rather than complete deletion.

9.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data or where you have objected to processing and we are assessing that objection — you may request that we temporarily restrict how we use your data while the matter is resolved.

9.5 Right to Withdraw Consent

Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To unsubscribe from marketing, contact support or update your preferences in your account settings.

9.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, we will cease using your data for that purpose immediately.

If you have any questions, concerns, or complaints about this Privacy Policy or about how noebet handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, directly on the noebet platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full written response within 30 days

If you are not satisfied with our response to a privacy complaint, you may escalate the matter through the formal dispute resolution process described in our Terms & Conditions.